Legal
Privacy Policy
Last updated: April 2026 · We respect your privacy
Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
1. Information We Collect
We collect information you provide directly — such as your name, email address, phone number, and delivery address when you register or place an order. We also automatically collect browsing data, device information, and cookies to improve your experience.
2. How We Use Your Information
Your information is used to process orders, send order confirmations and tracking updates, personalise your shopping experience, respond to customer support queries, and send promotional communications (only with your consent).
3. Sharing Your Information
We do not sell your personal data. We share information only with trusted third parties necessary to operate our services — including payment processors (EasyPaisa, JazzCash) and courier partners (TCS, Leopards). These parties are contractually obligated to protect your data.
4. Cookies
We use cookies and similar technologies to remember your preferences, analyse site traffic, and improve functionality. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
5. Data Security
We implement industry-standard security measures including HTTPS encryption and secure servers to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time by clicking 'unsubscribe' in any email or contacting us directly.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related concerns or requests, please contact our Data Protection team at privacy@retrend.pk or write to us at our registered office in Karachi, Pakistan.
Questions about your data?
Email us at privacy@retrend.pk and we'll respond within 48 hours.